FIA Global ki detailed jankari
FIA Global ek inclusive digital banking aur financial services organization hai jo un logon tak banking pahunchane par focus karti hai jahan traditional bank branches ya services aasani se available nahi hoti. Iska kaam last-mile banking, BC agent network, digital payments, neobanking services, banking devices aur AI-enabled solutions ke through underserved communities tak financial access pahunchana hai.
FIA Global kya hai
FIA Global ek inclusive digital banking aur financial services organization hai jo underserved aur low-access communities tak banking aur financial services pahunchane par focus karti hai.
Financial inclusion
Company ka main focus un logon tak banking pahunchana hai jahan traditional access kam hota hai.
Agent-led network
Local BC agents aur service points ke through last-mile delivery model par kaam hota hai.
Digital ecosystem
Isme digital banking, neobanking, devices aur AI solutions jaise areas bhi include hote hain.
Main services
Public pages ke hisab se FIA Global ki services ko broadly in categories me samjha ja sakta hai.
BC agent banking
- Remote areas me basic banking access.
- Agent-assisted transaction model.
- Cash withdrawal aur basic service support.
Neobanking services
- Bill payment aur recharge services.
- Remittance aur insurance type offerings.
- Digital assisted finance ecosystem.
Banking devices
- Micro ATM, biometric devices, printers.
- Field operations ke liye infrastructure support.
- Tier 3 aur Tier 4 markets par focus.
AI solutions
- Automation aur analytics support.
- Operational efficiency improve karna.
- Data-led decision support ecosystem.
Scale aur network highlights
FIA Global apni website par kuch major scale metrics highlight karta hai jo uske network footprint ko show karte hain.
Kaam kaise karta hai
1. Partnerships
FIA banks, institutions aur broader financial ecosystem ke saath milkar services chalata hai.
2. Local outlet model
BC agents aur local service points ke through customers ke kareeb service available hoti hai.
3. Assisted transactions
Jin users ko self-service digital banking mushkil lagti hai, unke liye assisted mode useful hota hai.
4. Devices and support
Operational flow ko smooth karne ke liye devices, tech support aur analytics tools ka use hota hai.
Support details
Please use these email IDs for assistance..
| Sr. No. | Email ID | Type of Query |
|---|---|---|
| 1 | Leads@fiaglobal.com | Lead Generation, New FI/Non-FI Agent Inquiries |
| 2 | services.activation@fiaglobal.com | Onboarding (FI & Non-FI Agents), Activation/Deactivation, Update of Details, Terminal Mapping, E-Agreement, User ID Creation (Bill Pay/CSPDB Application) |
| 3 | procurement@fiaglobal.com | Device, MATM, Printer, GPS, & Dispatch status |
| 4 | branding@fiaglobal.com | ID Card, Banner, Branding, KIT and Dispatch status |
| 5 | limit@fiaglobal.com | Bill Pay Top-up, Auto Limit, KIOSK Limit (Deposit/Withdrawal), CDM card-related issues or new card for Axis Automation |
| 6 | reconciliation@fiaglobal.com | Transaction Issues, Money Deduction, Insufficient Balance, Cash Holding & Limit Issues |
| 7 | finance@fiaglobal.com | TDS, Payouts, Expenses, Commission, Payouts |
| 8 | compliance@fiaglobal.com | Dormant Accounts, Cyber Crime, Termination/Blocked IDs, Audit related query |
| 9 | marketing@fiaglobal.com | Marketing, SMS/Information, Promotional Related Lead |
| 10 | tech@fiaglobal.com | Bill Pay & CSP DB/NM Application-related Issues |
| 11 | mis@fiaglobal.com | Report, MIS related Issues |
| 12 | training@fiaglobal.com | Power BI, Report related Issues |
| 13 | ccare@fiaglobal.com Support@fiaglobal.com | For any queries or technical support. Help Desk: 0124-4993100, WhatsApp No: 7011445038 |